Privacy Policy – shopcharlottestone.com

Last Updated: [MM/DD/YYYY]

1. Introduction

shopcharlottestone.com (“we,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.

2. Data We Collect

We may process:

  • Personal Information: Name, email, shipping/billing address, phone number
  • Payment Details: Processed securely via third-party providers (e.g., Stripe, PayPal)
  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, products viewed, shopping behavior

3. How We Use Your Data

Your information helps us to:

  • Process orders and payments
  • Communicate about your purchases
  • Improve our website and services
  • Prevent fraud and comply with legal obligations
  • Personalize marketing (with your consent)

We rely on:

  • Contractual necessity (order processing)
  • Legitimate interest (website optimization)
  • Consent (marketing communications)

5. Data Sharing

We may share data with:

  • Payment processors
  • Shipping carriers (e.g., FedEx, DHL)
  • Analytics providers (e.g., Google Analytics)
  • Legal authorities (when required)

6. International Transfers

For transfers outside the EU/EEA, we implement Standard Contractual Clauses or equivalent safeguards.

7. Your Rights

Under GDPR and CCPA, you may:

  • Access, correct, or delete your data
  • Object to processing
  • Restrict data use
  • Request data portability
    Exercise these rights at shopcharlottestone.com/data-request.

8. Cookies & Tracking

We use:

  • Essential cookies (necessary for functionality)
  • Analytics cookies (to improve performance)
  • Marketing cookies (with consent)
    Manage preferences at shopcharlottestone.com/cookie-settings.

9. Data Retention

We retain data only as long as necessary:

  • Order history: 5 years (tax compliance)
  • Marketing consent: Until withdrawn

10. Security Measures

We implement:

  • SSL encryption
  • Regular security audits
  • Restricted staff access

11. Children’s Privacy

Our services are not directed to users under 16.

12. Policy Updates

Changes will be posted at shopcharlottestone.com/privacy.

13. Contact Us

For privacy concerns:

  • Use our Contact Form
  • Reach our Data Protection Officer via the website